Privacy Policy
Written for people sending a kitchen enquiry from Bentleigh and nearby suburbs. It describes how this website actually behaves — nothing more.
What this policy applies to
This policy covers kitchenrenovationbentleigh.com.au and the enquiry forms published on it. Personal information is handled consistently with the Australian Privacy Principles, and the intent is simple: collect only what is needed to answer a kitchen enquiry properly, keep it in one place, and remove it when you ask.
Reading the site — services, guides, process notes — requires nothing from you. Information is only collected when you choose to write to us.
Information collected through this site
None of this is collected in the background. Everything above arrives because you typed it into a form and sent it. If you would rather not put a detail in writing, leave it out and raise it in conversation instead — an enquiry with less in it is still answerable.
How the information is used
One purpose only: replying to you about your kitchen and, if it goes further, preparing the design and quote conversation.
Enquiry details are not sold, rented or passed to advertisers, and sending a form does not add you to a marketing list. If a message is forwarded to a trade or supplier as part of quoting your kitchen, it is limited to what that person needs to price the work.
Where enquiries are stored and for how long
Messages sent through the forms on this site are saved inside this website’s own WordPress installation, on the hosting that serves the domain, and are also delivered by email so they can be read and answered. Access is limited to the people who run the business and maintain the site.
Enquiries are kept while they are still useful — an active conversation, a kitchen being designed, or a record of work discussed — and are removed when they no longer serve that purpose or when you ask for them to be deleted. There is no automated transfer of your details to external marketing platforms, and no payment is taken through this website.
Cookies, analytics and third-party assets
The website software sets small cookies to keep pages working correctly. Where traffic measurement is in use, it reports on pages and visits in aggregate rather than identifying individual readers.
Some pages load assets such as web fonts or images from third-party services. Those services receive the standard request information your browser sends, including your IP address, as part of delivering the file.
Access, correction and deletion
You can ask what has been kept from an enquiry, have a detail corrected, or ask for the whole record to be deleted. Send the request through the contact form, using the same name or email address the original message came from so it can be matched.
If you are unhappy with how a request was handled, say so in the same way and it will be looked at again. The version of this policy published on this page is the one that applies.